Return shipping
I received the wrong or a faulty item
Something went wrong? Please email us at info@gearsofriot.de as soon as possible after receiving your order.
It is best to include a photo showing the issue and your order number. This allows us to review the problem and get the next steps underway quickly.
If a replacement is required, there will of course be no additional cost to you. If a refund is issued instead, the relevant amount will be refunded to the payment method used for the order.
I want to exercise my right of withdrawal
Want to return your order? You can exercise your statutory right of withdrawal within the applicable period.
You can find all details regarding deadlines, requirements and the procedure in our Right of Withdrawal.
As our products are only made after an order is placed, every avoided return helps. For shirts and hoodies, it is therefore worth taking a quick look at the size chart before ordering. If it still does not fit, the statutory provisions naturally apply.
Can I exchange an item for a different size?
If your shirt or hoodie does not fit properly, you can return the item to us under your right of withdrawal. We do not offer direct exchanges for a different size.
If you would like the item in a different size, you can simply place a new order. As the return and the new order are two separate transactions, shipping costs apply to the return and may also apply to the new order.
Where do I send my return?
Items returned as part of your withdrawal should be sent to:
Randolf-Christian Autenrieth
Gears of Riot
P5, 11
68161 Mannheim
Germany
It is best to keep your proof of postage until the return has been completed.
Please return the goods in a condition that allows them to be inspected. You are responsible for the direct cost of returning the goods.
If a discount code was used for the order, the refund will be based on the amount actually paid for the returned item. The refund will be made to the payment method used for the order.
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