Delivery / Shipping
How much does shipping cost?
Shipping costs depend on the items in your order and are shown at checkout. We offer free shipping on orders of EUR 90 or more.
Can I choose the shipping carrier?
The shipping carrier is selected depending on your order and shipping route and therefore cannot be chosen manually. You will see which carrier is handling your order at the latest when you receive your shipping confirmation and tracking information.
Are there any additional costs?
There are no additional customs charges within the countries we currently ship to. What you see at checkout is what you pay for your order.
When will my order be delivered?
Your order is produced after you place it. That's why it takes a little longer than something that's already sitting on a shelf.
The current estimated delivery time is 8–10 business days. As soon as items from your order are shipped, you'll automatically receive a shipping confirmation with tracking information.
Can items be delivered separately?
Individual items in an order may be produced at different locations and shipped separately. This means that your order may arrive in multiple shipments and at different times.
Is tracking available?
Yes. As soon as your order has been shipped, you'll automatically receive an email with the shipping information and a link to track your shipment.
As our orders are shipped across borders, several carriers may be involved along the way. The tracking number may change during transit, or an additional tracking number may be somewhat hidden in the shipping information.
The first tracking updates can sometimes take a little while to appear. No need to worry – sometimes the package is simply faster than its first scan.
My package was returned to you?!
This can happen – for example, if the address is incorrect, a package isn't collected in time, or delivery isn't possible.
If this happens, just get in touch with us. We'll check what happened and how to get your order back on the right track.