Orders
Why do I receive an order confirmation?
Right after placing your order, you will automatically receive an order confirmation by email. It contains another overview of the items you ordered and the details you provided – so giving it a quick check never hurts.
The confirmation initially shows that we have received your order. Final acceptance only takes place after the subsequent review. If something is not right, an order may be declined in exceptional cases.
Why do I receive a payment receipt?
Once your payment has been accepted, you will receive a payment receipt. At that point, your order is confirmed and heads into production. From then on, the gears are in motion – and they are not too keen on stopping again.
Can I cancel my order?
Spotted a mistake or changed your mind? Then email us as soon as possible at info@gearsofriot.de.
Orders move into production quickly, so the window for cancellation is pretty small. As long as production has not yet started, we will try to stop the order. Once it is already in production, unfortunately, cancellation is no longer possible.
If the cancellation is confirmed, we will of course refund the amount you have already paid.
My country isn't listed?
At the moment, we ship exclusively within Germany. Due to new legal requirements for cross-border shipping within the EU, we are currently unable to offer international shipping. We hope to change that again in the future and appreciate your understanding until then.
Can I come by?
No. Gears of Riot is an online-only store and does not have a physical shop. Should that ever change, you will definitely hear about it soon enough.
Do you also sell to resellers?
Not at the moment. Gears of Riot sells exclusively through its own store and does not currently offer trade terms or reseller programmes.